Job Responsibilities (from the ad):
Handle customer support questions and complaints via email, Live Chat Support and telephone.
Provide outstanding customer support with tact, impartiality and professionalism.
Other customer support related duties, as assigned.
Qualifications (from the ad):
Minimum of 2 years Customer Support experience, preferably in a corporate, online environment.
Immediate availability.
Articulate, with strong verbal and written communication skills.
Ability to learn quickly and maintain a high volume workload in an organized manner.
Ability to multi-task and simultaneously work on a variety of assignments in a fast-paced environment.
Maintain a calm, professional demeanor at all times, and work well with others.
The successful candidate must be comfortable working solo (physically) from a single "satellite" location, in a “virtual office” as opposed to in a group setting.
Have above average computer skills, such as the ability to install and quickly become proficient with unfamiliar software.
Own a recent model PC platform computer (Windows XP or higher), or a recent model Mac, and have a functional, high speed Internet connection (Cable or DSL). The computer must not be shared, but dedicated to your own personal use. A cellular phone is also required.
Desire for long term employment and commitment.
Familiar with, and enjoy the dynamics of e-commerce.
Saturday hours (8 hours) are a requirement. A day off during the Monday thru Friday working week will be made available. Occasional business travel will be required. If you have the above qualifications and would like to be part of the Ruby Lane team, while working from the privacy and comfort of your home office, contact jobs1@rubylane.com. Please paste your resume and cover letter into the body of the email itself.
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